Frequently Asked Questions

Everything you need to know about your Amelie Official shopping experience.

How long does shipping take?

Standard domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location and customs processing.

What is your return policy?

We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our returns portal to initiate a domestic return or exchange.

How do I find my correct size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Do you restock items that are sold out?

We often restock our signature collections. You can sign up for 'Back in Stock' notifications on the specific product page to be alerted via email as soon as it returns.

What payment methods do you accept?

Amelie Official accepts all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.

Are your materials ethically sourced?

Yes, we are committed to sustainable fashion. We work exclusively with certified manufacturers who adhere to fair labor practices and utilize eco-friendly fabrics where possible.